Privacy Policy

Effective Date: March 28, 2025

1. Introduction

Welcome to TiltStack.com (the "Site"), owned and operated by Tilt Stack, LLC ("TiltStack," "we," "us," or "our"). This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our Site, including any other media form, media channel, mobile website, or mobile application related or connected thereto. Please read this privacy policy carefully. If you do not agree with the terms of this privacy policy, please do not access the site.

We reserve the right to make changes to this Privacy Policy at any time and for any reason. We will alert you about any changes by updating the "Effective Date" of this Privacy Policy. You are encouraged to periodically review this Privacy Policy to stay informed of updates.

Our services are primarily designed for and targeted to customers located in the United States. We do not actively solicit or market our services to individuals outside the US.

2. Information We Collect

We collect information about you in a variety of ways. The information we may collect on the Site includes:

• Personal Data You Provide to Us: We collect personally identifiable information, such as your name, email address, and phone number, and any other information you voluntarily give to us when you fill out our "Contact Us" form. You are under no obligation to provide us with personal information of any kind, however, your refusal to do so may prevent you from using certain features of the Site, such as contacting us through the form.
• Derivative Data (Collected Automatically): Our servers automatically collect information when you access the Site, such as your IP address, browser type, operating system, access times, and the pages you have viewed directly before and after accessing the Site.
• Website Analytics Data: We use third-party analytics services, specifically Google Analytics, to help us understand how users engage with the Site. Google Analytics may use cookies and similar technologies to collect information such as your IP address, time of visit, whether you are a return visitor, and any referring website. The information generated by Google Analytics will be transmitted to and stored by Google and will be subject to Google's privacy policies. To learn more about Google's services and to learn how to opt-out of tracking of analytics by Google, click here.
• AI Chatbot Interaction Data: Our AI chatbot is designed solely to provide information about our business services. It does not collect or store personal identifying information, does not require user registration, and provides anonymous, general business information. While individual personal details are not collected, interaction data may be logged anonymously to improve the chatbot's performance and our service quality.

3. How We Use Your Information

Having accurate information permits us to provide you with a smooth, efficient, and customized experience. Specifically, we may use information collected about you via the Site to:

• Respond to your inquiries submitted via the Contact Us form.
• Monitor and analyze usage and trends to improve your experience with the Site and our service offerings.
• Operate and maintain the Site.
• Improve the functionality of our AI Chatbot.
• Comply with legal and regulatory requirements.

(Future Mailing List Commitment: When we implement a mailing list, we will: - Require explicit opt-in consent - Provide clear unsubscribe options in every email - Never share subscriber information with third parties - Allow subscribers to easily manage their preferences)

4. Disclosure of Your Information

We do not sell, trade, or rent your personal identification information to others. We may share information we have collected about you in certain situations:

• By Law or to Protect Rights: If we believe the release of information about you is necessary to respond to legal process, to investigate or remedy potential violations of our policies, or to protect the rights, property, and safety of others, we may share your information as permitted or required by any applicable law, rule, or regulation.
• Third-Party Service Providers: We may share your information with third parties that perform services for us or on our behalf, including data analysis (like Google Analytics). These third parties are obligated to protect your information.
• Business Transfers: We may share or transfer your information in connection with, or during negotiations of, any merger, sale of company assets, financing, or acquisition of all or a portion of our business to another company.

5. Security of Your Information

We use administrative, technical, and physical security measures to help protect your personal information. While we have taken reasonable steps to secure the personal information you provide to us, please be aware that despite our efforts, no security measures are perfect or impenetrable, and no method of data transmission can be guaranteed against any interception or other type of misuse.

6. Data Retention

We retain collected information only as long as necessary to fulfill the purposes outlined in this policy. Contact form submissions are typically retained for customer communication purposes and are deleted after a reasonable period or when no longer needed. We regularly review and delete data that is no longer required.

7. Cookies and Tracking Technologies

We may use cookies, web beacons, tracking pixels, and other tracking technologies on the Site to help customize the Site and improve your experience. When you access the Site, your personal information is not collected through the use of tracking technology. Most browsers are set to accept cookies by default. You can usually choose to set your browser to remove or reject browser cookies. Please note that if you choose to remove or reject cookies, this could affect the availability and functionality of the Site. As mentioned, Google Analytics uses cookies as part of its service.

8. Your Data Rights

Depending on your location (e.g., residents of certain states like California), you may have certain rights regarding your personal information. These may include the right to:

• Request access to the personal data we hold about you.
• Request correction of inaccurate personal data.
• Request deletion of your personal data, subject to certain exceptions.
• Opt-out of certain data processing (like Google Analytics, via their tools).

To exercise these rights, please contact us using the contact information provided below. We will respond to requests in accordance with applicable laws.

9. Policy for Children

We do not knowingly solicit information from or market to children under the age of 13. If you become aware of any data we have collected from children under age 13, please contact us using the contact information provided below.

10. Third-Party Websites

The Site may contain links to third-party websites and applications of interest, including advertisements and external services, that are not affiliated with us. Once you have used these links to leave the Site, any information you provide to these third parties is not covered by this Privacy Policy, and we cannot guarantee the safety and privacy of your information.

11. Contact Us

If you have questions or comments about this Privacy Policy, please contact us at:

Tilt Stack, LLC
Email: contact@tiltstack.com